FAQs
01. Are Tia Lupita’s tortillas gluten-free?
Yes! Our Tia Lupita tortillas are gluten-free! Our gluten-free certification is displayed on our packaging for added assurance.
02. Should I refrigerate my Tia Lupita Mexican Chili Crunch and Hot Sauce?
Mexican Chili Crunch: Ultimately it is up to personal preference, but generally it is a good idea to refrigerate the Mexican Chili Crunch after opening to maintain its freshness and flavor. The refrigeration helps to preserve the oils and ingredients, ensuring that the salsa stays at its best for longer.
Hot Sauce: It can be kept at room temperature after opening, but refrigerating them can help maintain the flavor over time. Refrigeration is also recommended to increase its shelf life.
03. Can I freeze Tia Lupita tortillas or other products?
Given our Tia Lupita tortillas are made without the use of any preservatives, we like to keep them frozen to help maintain their freshness, texture, and flavor. Since they are made with clean, simple ingredients like cassava flour, they don’t contain the additives commonly found in conventional tortillas that prolong shelf life. Freezing helps lock in the natural quality and taste, ensuring that when you’re ready to enjoy them, they have the same freshness as when they were first made.
Once you are ready to enjoy, you can take them out of the freezer and let them dethaw at room temperature. We like when the tortillas thaw slowly and gradually, and aren’t for instance taken straight from the freezer to taco night, as they are sensitive.
04. What is your return or refund policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please reach out to us through the Contact Us page within 30 days of your purchase with photos of your purchase. Our team will be happy to assist with refunds, or replacements based on your situation.
05. Do you offer any discounts or promotions?
Yes! You can sign up for email here on our website to receive 20% off your first order. You can also stay up to date on limited time promotions via email or following us on social media (@tialupitafoods on Instagram) where we frequently post about our latest deals and discounts.
06. How can I contact Tia Lupita Foods customer service directly?
The best way to contact our team is by leaving an email through the Contact Us page here on our website. We’ll make sure to get back to you within 24 hours!
07. My tortillas arrived melted. Are they spoiled / safe to consume?
In terms of refrigeration, we generally expect a 3-5 day transit from leaving our warehouse, and the cool packs thawing completely during this time is normal.
Our tortillas are shipped frozen and contain no preservatives or raw ingredients (dairy, eggs, meat, etc.), meaning as long as there is no mold on them, the tortillas are safe to consume.
08. What is the difference between your various tortilla types (almond flour, cassava, etc.)?
Our green label tortillas are made from our superfood cactus and Nixtamal corn blend. These tortillas are great for those looking for an authentic corn taste but may not be suitable for people following the grain-free or Paleo diets.
Our purple label tortillas ARE grain-free, and made from ingredients including cassava. These are ideal for those following gluten-free or Paleo diets.